![\"\"](\"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-content\/uploads\/2024\/11\/work-8049516_1280-1024x683.jpg\" "\\"work-8049516_1280\\"")
<\/figure><\/div>\n\n\n\nLa mati\u00e8re N\u00e9gociation et relation client est l’une des mati\u00e8res professionnelles du BTS NDRC . <\/h4><\/div>\n\n\n\n
<\/p>\n\n\n\n
Elle enseigne la base de la relation client \u00e0 travers diff\u00e9rentes comp\u00e9tences . Les \u00e9tudiants apprennent \u00e0 \u00e9couter les clients, \u00e0 comprendre leurs besoins et \u00e0 adapter leur discours pour conclure une vente. Ils d\u00e9veloppent \u00e9galement des comp\u00e9tences en fid\u00e9lisation, La mati\u00e8re inclut des mises en situation pour apprendre \u00e0 g\u00e9rer des sc\u00e9narios <\/strong> avec les clients, en travaillant l\u2019empathie, la patience, et la r\u00e9solution de conflits.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n Comp\u00e9tences \u00e0 maitriser au sein du BTS NDRC <\/strong><\/p>\n\n\n\n BLOC 1- Relation client et n\u00e9gociation-vente <\/p>\n\n\n\n La mati\u00e8re N\u00e9gociation et relation client est l’une des mati\u00e8res professionnelles du BTS NDRC . Elle enseigne la base de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-68","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/www.majri.louisst.o2switch.site\/blog\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"La mati\u00e8re N\u00e9gociation et relation client est l’une des mati\u00e8res professionnelles du BTS NDRC . Elle enseigne la base de […]","_links":{"self":[{"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/pages\/68","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/comments?post=68"}],"version-history":[{"count":12,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/pages\/68\/revisions"}],"predecessor-version":[{"id":287,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/pages\/68\/revisions\/287"}],"wp:attachment":[{"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/media?parent=68"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Comp\u00e9tences
1) Cibler et prospecter la client\u00e8le
1.1) Analyser un portefeuille clients
\u2022 Pertinence de l\u2019analyse du portefeuille clients
\u2022 Qualification pertinente des prospects
1.2) Identifier des cibles de client\u00e8le
\u2022 Coh\u00e9rence entre le ciblage et la d\u00e9marche de prospection
1.3) Mettre en \u0153uvre et \u00e9valuer une d\u00e9marche de prospection
1.3.1 \u2022 Efficacit\u00e9 des choix op\u00e9r\u00e9s
1.4) D\u00e9velopper des r\u00e9seaux professionnels
\u2022 Activation pertinente des r\u00e9seaux professionnels
2) N\u00e9gocier et accompagner la relation client
2.1) N\u00e9gocier et vendre une solution adapt\u00e9e au client
\u2022 Ma\u00eetrise de la relation interpersonnelle
\u2022 Efficacit\u00e9 de la n\u00e9gociation commerciale
\u2022 Pertinence de la solution propos\u00e9e
2.2) Cr\u00e9er et maintenir une relation client durable
\u2022 Personnalisation de la relation client
\u2022 Qualit\u00e9 du diagnostic et de l\u2019accompagnement client
\u2022 Respect des engagements
\u2022 \u00c9volutivit\u00e9 et enrichissement de la relation client
3) Organiser et animer un \u00e9v\u00e8nement commercial3.1) Organiser un \u00e9v\u00e8nement commercial
\u2022 Pertinence du choix de l\u2019\u00e9v\u00e9nement commercial
\u2022 Efficacit\u00e9 de l\u2019organisation au regard des contraintes logistiques, financi\u00e8res, commerciales
3.2) Animer un \u00e9v\u00e9nement commercial
3.2.1\u2022 Qualit\u00e9 et efficacit\u00e9 de l\u2019animation
3.3) Exploiter un \u00e9v\u00e8nement commercial
\u2022 Pr\u00e9cision du bilan quantitatif et qualitatif de l\u2019\u00e9v\u00e9nement commercial
\u2022 Rigueur dans le suivi des contacts et des opportunit\u00e9s d\u2019affaires
4) Exploiter et mutualiser l\u2019information commerciale
4.1) Remonter, valoriser et partager l\u2019information commerciale
\u2022 Pertinence et qualit\u00e9 des informations collect\u00e9es
\u2022 S\u00e9lection et hi\u00e9rarchisation de l\u2019information diffus\u00e9e
4.2) Collaborer \u00e0 l\u2019interne en vue de d\u00e9velopper l\u2019expertise commerciale
\u2022 Qualit\u00e9 des analyses commerciales et des propositions<\/p>\n\n\n\n