{"id":311,"date":"2024-12-11T13:23:35","date_gmt":"2024-12-11T13:23:35","guid":{"rendered":"https:\/\/www.majri.louisst.o2switch.site\/blog\/?p=311"},"modified":"2024-12-11T14:03:02","modified_gmt":"2024-12-11T14:03:02","slug":"la-rcdd-et-les-stages-en-bts-ndrc","status":"publish","type":"post","link":"https:\/\/www.majri.louisst.o2switch.site\/blog\/2024\/12\/11\/la-rcdd-et-les-stages-en-bts-ndrc\/","title":{"rendered":"La RCDD et les stages en BTS NDRC"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<div class=\"wp-block-uagb-image aligncenter uagb-block-d5286761 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-content\/uploads\/2024\/12\/study-789631_1280-1024x682.jpg ,https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-content\/uploads\/2024\/12\/study-789631_1280.jpg 780w, https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-content\/uploads\/2024\/12\/study-789631_1280.jpg 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-content\/uploads\/2024\/12\/study-789631_1280-1024x682.jpg\" alt=\"\" class=\"uag-image-319\" width=\"599\" height=\"370\" title=\"study-789631_1280\" loading=\"lazy\" role=\"img\"\/><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Pr\u00e9sentation de l\u2019\u00e9preuve Globale<\/strong><\/p>\n\n\n\n<p>L&rsquo;\u00e9preuve pratique de RCDD est un \u00e9l\u00e9ment cl\u00e9 de l\u2019examen du BTS NDRC cette \u00e9preuve permet d\u2019\u00e9valuer les comp\u00e9tences des \u00e9tudiants en gestion de la relation client avec des outils num\u00e9riques . Elle consiste a mettre des situation concrete , o\u00f9 les \u00e9tudiants doivent d\u00e9montrer leur ma\u00eetrise des outils CRM, leur capacit\u00e9 \u00e0 r\u00e9pondre aux besoins des clients, et leur aptitude \u00e0 g\u00e9rer des interactions multicanales (t\u00e9l\u00e9phone, email, chat, etc.).<\/p>\n\n\n\n<p><strong>Contenu de l&rsquo;\u00e9preuve<\/strong><\/p>\n\n\n\n<p>L\u2019\u00e9preuve dure 2 heures et se d\u00e9roule sous la forme de mises en situation professionnelles concr\u00e8tes. Les \u00e9tudiants doivent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analyser les besoins des clients.<\/li>\n\n\n\n<li>Utiliser des outils de gestion de la relation client (CRM).<\/li>\n\n\n\n<li>Proposer des solutions adapt\u00e9es et pertinentes.<\/li>\n<\/ul>\n\n\n\n<p><strong>importance de l\u2019examen<\/strong><\/p>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-accdeeaf uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-3b1bd7dd \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">En quoi consiste l&rsquo;\u00e9preuve pratique de RCDD<\/span><\/div><div class=\"uagb-faq-content\"><p> Elle vise \u00e0 \u00e9valuer les comp\u00e9tences des \u00e9tudiants dans la gestion de la relation client via des outils num\u00e9riques<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e931dd02 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-f2902715 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Quelle est la dur\u00e9e de l&rsquo;\u00e9preuve pratique de RCDD<\/span><\/div><div class=\"uagb-faq-content\"><p>L\u2019\u00e9preuve dure 2 heures et se d\u00e9roule sous la forme de mises en situation professionnelles concr\u00e8tes.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-2b465ac7 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Quel est le coefficient de la RCDD \u00e0 l&rsquo;examen<\/span><\/div><div class=\"uagb-faq-content\"><p>La RCDD est un \u00e9l\u00e9ment cl\u00e9 du BTS NDRC, avec un coefficient de 4<\/p><\/div><\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9sentation de l\u2019\u00e9preuve Globale L&rsquo;\u00e9preuve pratique de RCDD est un \u00e9l\u00e9ment cl\u00e9 de l\u2019examen du BTS NDRC cette \u00e9preuve permet [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-311","post","type-post","status-publish","format-standard","hentry","category-actualite-du-bts"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/www.majri.louisst.o2switch.site\/blog\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Pr\u00e9sentation de l\u2019\u00e9preuve Globale L&rsquo;\u00e9preuve pratique de RCDD est un \u00e9l\u00e9ment cl\u00e9 de l\u2019examen du BTS NDRC cette \u00e9preuve permet [&hellip;]","_links":{"self":[{"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts\/311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/comments?post=311"}],"version-history":[{"count":5,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts\/311\/revisions"}],"predecessor-version":[{"id":321,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts\/311\/revisions\/321"}],"wp:attachment":[{"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/media?parent=311"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/categories?post=311"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.majri.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/tags?post=311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}